What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
- We may use the information to customize the website according to your interests.
- We may provide your information to our third party partners for marketing or promotional purposes.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What People Say About Us
Always top notch service! On time as promised and with prices that are always better than the dealership.
I've had several cars serviced by Cascade Auto Services. They do a great job at a fair price. Perhaps more importantly, they are have shown the utmost integrity in working on my vehicles.
Jeff and his guys do a wonderful job of providing service and explaining the process behind what they are doing and why it needs to be done. I highly recommend Cascade Automotive Service!
Since moving to the Grand Rapids area I went from repair shop to repair shop looking for a place that did great work and had fair prices. Went a decade before finding Cascade Automotive and now that is where I take my vehicles. They accurately diagnose the issues, fix things right, all at the reasonable price. I trust Cascade Automotive.
Cascade Automotive has always given us top notch service on all of our vehicles! And much better pricing than dealerships. Also love that it’s close to home and can walk home after dropping off my vehicle. Very reliable service, they have our trust!
Great service at Cascade Automotive Service. They are very efficient. This was appreciated greatly. A sense of urgency when you don't have a car is very nice. They explain in detail what needs to be fixed get the job done right. They also open at 7:30 which is nice for early drop offs before work. I would recommend this service. Thank you!
Jeff, thank you for taking care of our entire family of cars. And thank you for putting on new wipers when you heard we would be driving into tropical storm remnants. You treated us like family. Amazing service!
I just relocated to the GR area and started having transmission problems... and I'm so relieved to have found this place. Jeff is an honest man! I found my new local mechanic shop.
I have never been to an auto-repair shop that truly acts as though they care about their customers the way that Jeff and his family does. Honestly, this is the most honorable, honest, and truly caring automotive repair shop that I have ever been to. Thank you.
We have been going here for a couple years now and won't go anywhere else! Very trustworthy, hardworking, and good people!
Good to know a mechanic you can trust. These guys are thorough and honest. My car was finished in less time than I was quoted and they charged me accordingly.
When I worked on the east side of Metro GR I used Cascade Auto for my personal cars and my work vehicles. Due to the downturn in the economy I wound up in a situation where I really had to start taking care of things myself. So for the past 10's I've been doing my own repairs. Just recently I had a problem that was outside of anything a repair manual or the internet could tell me. I needed help and my first thought was to take it to Cascade Auto. I'm happy to say they found the problem!!! It was something that should have never happened and could have been a defect going back to when the motor was built in the factory. The repair tech didn't give up and despite everyone and everything online telling him that couldn't be the problem he figured it out. Very happy that I reconnected with Jeff and his team.