Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 616-957-0841 or make an appointment online!
What People Say About Us
Always top notch service! On time as promised and with prices that are always better than the dealership.
I've had several cars serviced by Cascade Auto Services. They do a great job at a fair price. Perhaps more importantly, they are have shown the utmost integrity in working on my vehicles.
Jeff and his guys do a wonderful job of providing service and explaining the process behind what they are doing and why it needs to be done. I highly recommend Cascade Automotive Service!
Since moving to the Grand Rapids area I went from repair shop to repair shop looking for a place that did great work and had fair prices. Went a decade before finding Cascade Automotive and now that is where I take my vehicles. They accurately diagnose the issues, fix things right, all at the reasonable price. I trust Cascade Automotive.
Cascade Automotive has always given us top notch service on all of our vehicles! And much better pricing than dealerships. Also love that it’s close to home and can walk home after dropping off my vehicle. Very reliable service, they have our trust!
Great service at Cascade Automotive Service. They are very efficient. This was appreciated greatly. A sense of urgency when you don't have a car is very nice. They explain in detail what needs to be fixed get the job done right. They also open at 7:30 which is nice for early drop offs before work. I would recommend this service. Thank you!